Our Team

Our team. Your Support.

Years of experience and integrity at work for you.

Delbert Turman


Matthew Turman

Account Executive

Deb Krofcheck

Senior account executive

Linda Galway

senior account assistant

Miriam Graham

account executive - Personal Lines

Rebecca Hayes

Account Executive – Personal Lines

Christina Bower

account executive

Angie Haldeman

Account Executive – Personal Lines

Kristy Peters

Client Services Coordinator

Ellie Keller

Benefits Account Advisor

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Meet Delbert


Delbert joined Susquehanna in 1996 as Vice President and Partner. For the last 2 decades he has used his insurance expertise along with his infectious personality to grow Susquehanna to what it is today. After graduating from Messiah College, he found his niche in commercial insurance where he has been a staple in the Lancaster area since 1987. He has his CPCU designation and was the president of the local CPCU chapter. Delbert’s commercial experience has made him the go to for business owners throughout the mid-Atlantic region.

Outside of the office he is very involved in the community. Delbert currently sits on the board of Messiah Lifeways in Mechanicsburg, and previously served on the board of the Manheim Township Baseball/Softball Association. He has been a coach, mentor, and teacher to countless individuals over the years who won’t forget the life lessons taught by Coach Turman. 

He currently lives in Lancaster with his wife Susan. They have 3 children Matthew, Lindsay, and Eric. He is an avid golfer, cyclist, and boater. Delbert and Susan have been heavily involved in their local church, where he previously served as a deacon and now teaches 4th grade Sunday school. 

Delbert Turman

Meet Matt

Account Executive

Prior to working in insurance Matt worked for a NASCAR team selling sponsorships during the week and changing tires on the pit crew during the weekends. He then managed a portion of the east coast for a Fortune 500 company leading the team and growing sales over $1 million each year. 

Matt graduated from Messiah College where he played baseball and majored in Marketing. He has been to 20 different countries and visited every continent except Australia and Antarctica. On the weekends when he’s not traveling, he enjoys reading, cycling, being with friends, and supporting the McLaren F1 team. 

Matt is also passionate about his faith and is actively engaged at his church and different ministries in the central PA region.

Matthew Turman

Meet Deb

Senior Account Executive

Deb is one of the most experienced Insurance advisors serving Central PA. Her expertise stems from over 30 years in the insurance industry, along with her passion to continually learn and grow. Deb specializes in commercial insurance and is known by her clients as their go-to when it comes to complex cases. 

She graduated from Delaware County Community College in 1988 with a degree in Insurance claims adjusting. 10 years later she received her CIC (Certified Insurance Counselor) designation and continues to be a student of the industry. 

When she isn’t advising clients, she spends time with her wife Angie, and plays the drums in a women’s West African drum band. On the weekends you can find her serving at her church, hanging out on the beach, and cheering on the New England Patriots.

Deb Krofcheck

Meet Dori

Benefits Account Executive

Dori has had an extensive career from co-owning a business to now running the health and benefits division of Susquehanna. She is a vital asset to her clients as she loves the challenge of finding the best health or life insurance programs for each client’s unique individual situation. While she specializes in life and health, she also has her property and casualty license; she is a wealth of knowledge and her clients know it! 

Dori has been married to Ted for 46 years, they have 3 kids and 6 grandkids.  She is a member of Grace Community church, and looks forward to their annual Jersey Shore family vacation.

Dori Markley 2

Meet Linda

Senior Account Assistant

Linda has been with the Susquehanna team since 1996 and in the insurance industry for over 30 years. Linda has experience in every aspect of insurance, but found her niche in the commercial department. She is always ready to help her clients who have come to love her positive attitude, insurance know-how, and customer-first mentality. Linda truly cares about her clients and it shows as most come to see her as a true advocate and friend of their business. 

Linda is married to Mark and they have 2 kids, Shane and Kristen. She is originally from Johnstown, PA but now calls Lititz home. She is always on the go volunteering at her church LCBC, walking/biking through Lititz, and watching her daughter’s dance competitions.

Linda Galway

Meet Rebecca

Account Executive – Personal Lines

Becca has been advising and helping families with their insurance needs for over 19 years. She specializes in personal lines and is dedicated to helping her clients find the best possible coverage that fits their budget. 

Becca carries this same drive out of the office where she competes on a triathlon team logging more miles in a week than most people do in a year. Becca attends LCBC church with her husband Steven and their daughter Kennedy. She is a native of Lancaster, graduating from Hempfield High school.

Rebecca Hayes 2

Meet Miriam

Account Executive – Personal Lines

If you are ever having a bad day, just call Mim. You will never find her without a smile on her face and her energy is contagious. Insurance can be complicated, but her clients appreciate how she is able to put herself in their shoes and explain even the most complicated situations. 

Mim is married to Jarrod and they have 2 kids, Mia and Bruce. Family and friends are everything to them, and when they aren’t relaxing at home they can be found on an adventure with their group of friends.

Miriam Graham 2

Meet Christina

Account Executive

With 15 years in the insurance industry Christina has specialized in the area of Personal Lines which has given her the opportunity to help clients have a better understanding of their insurance needs, while building great relationships along the way. She is now venturing into the Commercial side of insurance assisting the Commercial lines team. She strives to continue to learn and grow in the insurance field building a stronger foundation of knowledge for my clients and agency team.

Christina was born and raised in Lancaster PA. She currently lives in Millersville with her husband Nathan, and they have been married for 10 years. They have 4 children ages ranging from 23 to 6 years old which keeps them very busy and always moving. They Love spending time with family, friends, and catching up around a bonfire. Christina has a love for music/musical’s & writing.

Christina Bower

Meet Angie

Account Executive – Personal Lines

If you are looking for insurance in the Lititz PA area, look no further than Susquehanna’s own Angie Haldeman. Angie has worked in the insurance industry for 19 years at various agencies before joining Susquehanna through our acquisition of Affinity Insurance. Angie is loved by her customers because she is not only a wealth of knowledge, but she also is always ready to help with a smile. She prides herself on not only helping her clients get to know about their insurance, but also on her love of getting to know her clients.

Insurance is second only to Angie’s husband Tony- to whom she has been married to for 19 years- and her 2 dogs, Ammo and Bailey. In Angie’s free time, her favorite activities consist of walks/ hikes around scenic Lancaster County, woodworking, and restoring and embellishing old furniture! And, if you were wondering if your insurance agent enjoys their fair share of movies and video games, Angie’s answer is a resounding ‘Yes!’

Angie has become the go-to agent in Lititz and we are lucky to have her on our team. If you are in the Lititz area, stop in at our 10 E Lemon St office to say hello.

Angie Haldeman

Meet Kristy

Client Services Coordinator

Originally from Southern California Kristy moved to PA over 20 years ago and now calls Refton home. Kristy’s first job was making ice cream at the Strasburg Creamery and has since built an impressive career with over 20 years of experience as an Office Administrator. Kristy is the first person you talk to when visiting our office, and we wouldn’t have it any other way. Her enthusiasm for life, work, and those around her is infectious. It is a known fact that your day will improve after talking to Kristy. 

Outside of work Kristy can be found either hunting for the latest vintage sewing machine to add to her collection, or on her fishing boat in North Wildwood NJ with her Husband Kevin. She has 2 sons, Jeremy and Jesse, and 2 granddaughters Jace and Maddie.  


Meet Ellie

Benefits Account Advisor

Born in Hershey, PA, Ellie has spent most of her life in Central PA. After graduating from Messiah College with a degree in Music & Worship, she moved to Nashville, TN where she worked in the music industry for 3 years. Ready to get off the road, she worked at Tivity Health, owner of SilverSneakers, for 2 years. The pandemic shook things up, and Ellie moved back to PA, taking a job at Everence Financial where she worked for 3 years in Medicare and Group Health/Employee Benefits.

In her spare time, Ellie teaches piano lessons, spends time with her cat, Albus, and her friends and family in the area. Ellie is involved at her church, GracePoint Church in Palmyra, where she serves on the worship team.

Ellie headshot